Shipping Informations
We ship most in-stock items within 2 to 3 business days from order date.
We are working with Swisspost and you should receive your order within 2 to 5 business days from shipment date.
Our products are shipped well packaged to the address you gave us.
Please take care to give us a correct labelled delivery address. If shipment returns because of inexact or incomplete delivery indications, all costs will be in charge to the costumer.
We do delivery only within Switzerland and Liechtenstein
Shipping and costs
Standard:
Dispobox ECONOMY - CHF 9.90 - FREE DELIVERY for orders over CHF 80.00
Other shipping options:
Dispobox PRIORITY - CHF 15.00
Dispobox EXPRESS - CHF 30.00
All our mailings (letters and parcels) are shipped with the label ProClima. We are proud to be among the first companies in Switzerland which have agreed to this program.
Through the postal surcharges paid, we contribute, to our scale, to sustainable development. For more information on this subject, we thank you to have a look at our "Environmental engagement".
Part Delivery
We do not include items on our website that are not actually in stock. We hold stocks of all products that are available for sale. Delivery would normally be from stock.
Sometime it can happen that an item is shortly out of stock. In this case we do a part delivery. If your order is subject to more than one delivery, the shipment costs will be charged only one time.
Delivery balances for less than CHF 20.00 are cancelled or carried over to the next delivery. In case of payment in advance, the corresponding value will be credited to your account or refunded.
Returns and Exchanges
If you would like to exchange or return an item for any reason, please enclose your invoice and merchandise in the original packaging. Send the box to us, within 8 work days, via insured mail to the address below.
AAT Creation Sàrl
Boutique Yankee Candle
Route du Vully 5
CH-1543 Grandcour
Return costs are entirely supported by the sender. We cannot accept returns sent C.O.D.
What to do in case of damage during delivery ?
As a consumer, you must check the condition of the goods upon receipt and report any damage to the carrier.
We take great care in packaging our products. Nevertheless it may happen that an item is damaged during delivery. In this case, please submit the parcel to your local post office
- in its original packaging and with the protections - in order to establish a claim. Without this claim, you can not assert your right to a refund or a replacement.
These delivery informations are part of our terms and conditions and we reserve the right to make changes without further notice.
This text has been translated. In case of disagreement, only the original French version is valid.
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